Follow these nine steps to better it support process

As an expert in information technology, you need to make the process easy to continue to address all the difficult situations that could pop up on a daily basis. This article help support staff by following the instructions in this document, will be able to provide efficient support wherever you are.

1. answer the phone

Whenever the client calls it support, I usually feel powerless and may seem a little annoyed over the phone. The basic rule that always be patient and understanding when you talk to them.

It is true that some customers can be very difficult to handle, but however he tried as much as possible to keep your patience. If you ever have sound and your work will be ten times harder.

2. ask the client to develop

Ask the customer to explain their problem at maximum capacity. What they were doing on the PC when this case? Default computer settings are changed in the past? They install any new software recently? These preliminary questions will give you a good view of what could be the source of the problem.

3. renewal errors

Renew bug vital aspect in any troubleshooting procedures. This enables you to know when and where problems occur. If possible, go to the client personally, or accessing their computer through the remote application.

4. recognition of this issue

Using information gathered in steps 2 and 3, should be able to narrow down the problem to a specific area. Now try to see if the case involves hardware or software problems.

5. technical information collection

Try as much as possible to gather all technical information regarding issues facing customer. For example, what type of client software running on your PC? What is the primary operating system? What is operating system version that is running?

6. elaboration of possible solutions

Identify two potential solutions using information gathered from previous steps. If you cannot reach any tangible thing, and then search the Web for some help. Go to ' Eventid ' and ' exchange of experts ' and you will find possible solutions to every problem related to personal computers.

7. fix issues

If the problems linked with vital data to the client, don't forget to create a backup of all data in the system before attempting to resolve the problem. If you are unsure about a particular issue, and have multiple solutions, takes time to try out each one.

8. test and Retest

Did I mention testing? Well, retest again! There are times when the issue may appear to be resolved, but after reboot there fast, to raise its ugly head. Just remember, the solution may affect other components of the system. Therefore, you need to test and comprehensive system to ensure that there are no remaining problems.

9. reporting problem

Once you are through the client's problem, be sure to make a note of a document somewhere. After hard work in support of "work" for years, will soon realize that you don't even need to think about solutions to many problems and the answers will always be at your fingertips.

Pat yourself on the back for job well done!

What Is Better: Solar Energy Or Wind Energy

This is a question that is being asked not only by those who have committed to a green lifestyle but also by those who are just starting out. The zealous want to get of on the right foot and they feel this is as good a place as any to start. Certain states have even mandated the use of clean energy sources to be used by local utilities. They set in motion a mandate that requires a percentage of all the power created for public consumption is made from clean energy sources.

There are advantages to both and also disadvantages with both. The biggest disadvantage for both is the high cost of producing it. Coal remains by far the cheapest way to create energy. But if you cut the cost of the building and maintenance of the coal plants you will see that it cost a lot of time and money to get the entire country electrified in the first place. If the project were to be spread out over a number of years the cost would not seem quite as great.

Wind and solar power are also not quite as available as other sources. We cannot accurately predict when the sun will be shining. Oh, the meteorologist are good at what they do but there are always those freakish days that no one ever suspects.

Then there is the fact that wind is dependent on the sun, which makes it a form of solar energy as well. The wind flows in currents created by the sun heating the atmosphere in some place a few degrees more than in others. To harness the energy of the wind requires that we build very tall turbines that work a lot like windmills. The turning of the turbines create a kinetic energy, this is then converted into mechanical energy and finally electricity.

The heat ( energy) from the sun is collected by photovoltaic panels, and is turned into DC electricity that needs to sent to an inverter to transform it into the usable AC electricity required by most homes.The biggest obstacle is not that one is a better form of energy than the other. The factor that has kept both of these as alternative energy sources instead of he main source is the cost factor. Companies do not see it as being very cost effective and if it doesn't make a profit they aren't really interested in pursuing it.

Solar power does have one factor that stands out above wind power and that there is sunshine all over the world. There is always some sun somewhere. Solar energy can power everything from a solar fountain to a solar powered sprinkler system driven by a chain of rain barrels. There are days when the winds do not blow. We have attempted to give you enough information for you to decide for yourself which you think is better.

source: http://EzineArticles.com/6245647

HP All in One PC Touch Screen - What Makes Them So Much Better?

When you talk about innovation, the HP all in one PC touch screen is one product that surely will make you experience getting hold of something that is much more than uniqueness.

Specifically, it gives you a revolutionary touch screen with excellent touch user interface. It is specialty design with a bigger screen, and easy to be mounted on the wall allowing users to save on space.

Moreover, this particular model was made with more media tools giving you more features and functions to explore.

Among the major advantages you can really feel satisfied with when using an HP all in one PC touch screen are:
Four Gigabytes Memory
Large Wall Mountable TouchScreen Display
Higher Resolution
Media Bay for Easy Portable Expansion

While there are advantages, there are also some disadvantages which every potential user must consider before deciding to purchase one.
Use Blu-Ray Compatible Drive
More Expensive than Average All-In-One PC

To further introduce to you the HP all in one PC touch, below are the listed specifications:
4GB PC2-5300 DDR2 Memory
500GB 7200rpm SATA Hard Drive
Intel Core 2 Duo T5858 Dual Core Mobile Processor
Intel HAD Audio with Built-In Stereo Speakers
8x DVD+/-RW Dual Layer Burner
25.5-inch WUXGA (1920x1200) Touchscreen LCD with NVIDIA GeForce 9300MGS
256MB Graphics
10/100 Ethernet, 802.11b/g/n Wireless, Bluetooth 2.0
Five USB 2.0, FireWire, 5-in-1 Card Reader, Digital/Analog TV Tuner, Pocket Media Bay
Dimension of 26" x 19.6" x 5.5"
Vista Home Premium 64-bit, TouchSmart Suite, AutoProducer Basic, Cyberlink DVD, Works 9, Norton Internet Security 2008

What makes this PC even greater is the custom user interface (UI) which links together all the common applications, media, and tasks to create a new layer that goes beyond the Vista's interface.

If you are comfortable controlling the system without the mouse, you can absolutely do it. However, for those who feel more convenient navigating through the options with the use of the mouse, they can easily plug in a mouse. This HP PC is more flexible than the previous models; thus, giving you more options to take.

One of the biggest developments made for this particular computer is the screen. It now features a much larger screen with a much higher resolution of 1920x1200. It can now handle the full 1080p high definition video. This feature enables users to view photos or images, videos, and texts in a clearer and brighter version.

source: http://EzineArticles.com/6161445

What Is Better: Solar Energy Or Wind Energy

This is a question that is being asked not only by those who have committed to a green lifestyle but also by those who are just starting out. The zealous want to get of on the right foot and they feel this is as good a place as any to start. Certain states have even mandated the use of clean energy sources to be used by local utilities. They set in motion a mandate that requires a percentage of all the power created for public consumption is made from clean energy sources.

There are advantages to both and also disadvantages with both. The biggest disadvantage for both is the high cost of producing it. Coal remains by far the cheapest way to create energy. But if you cut the cost of the building and maintenance of the coal plants you will see that it cost a lot of time and money to get the entire country electrified in the first place. If the project were to be spread out over a number of years the cost would not seem quite as great.

Wind and solar power are also not quite as available as other sources. We cannot accurately predict when the sun will be shining. Oh, the meteorologist are good at what they do but there are always those freakish days that no one ever suspects.

Then there is the fact that wind is dependent on the sun, which makes it a form of solar energy as well. The wind flows in currents created by the sun heating the atmosphere in some place a few degrees more than in others. To harness the energy of the wind requires that we build very tall turbines that work a lot like windmills. The turning of the turbines create a kinetic energy, this is then converted into mechanical energy and finally electricity.

The heat ( energy) from the sun is collected by photovoltaic panels, and is turned into DC electricity that needs to sent to an inverter to transform it into the usable AC electricity required by most homes.The biggest obstacle is not that one is a better form of energy than the other. The factor that has kept both of these as alternative energy sources instead of he main source is the cost factor. Companies do not see it as being very cost effective and if it doesn't make a profit they aren't really interested in pursuing it.

Solar power does have one factor that stands out above wind power and that there is sunshine all over the world. There is always some sun somewhere. Solar energy can power everything from a solar fountain to a solar powered sprinkler system driven by a chain of rain barrels. There are days when the winds do not blow. We have attempted to give you enough information for you to decide for yourself which you think is better.

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